Frequently Asked Questions - FAQs
Placing an order
- How do I order currency online?
- Can I choose the denominations of currency notes?
- How does BuyBack protection work?
- How much will I be charged when I order currency online?
- How much can I order online?
- Can I order more than one currency?
- How do I know what exchange rate will be used for my order?
- Are the exchange rates the same online and in your branches?
- I placed an order online but did not receive an email confirmation. What should I do?
Delivery of the order
- How long will it take to deliver my order?
- Is there a charge for postal delivery?
- If I choose postal delivery, how will my order be delivered?
- Can my order be delivered to any address I choose?
- What proof do I need when I collect my foreign currency order from the post office?
- What do I need to have with me when I collect my order from a ChangeGroup office?
