Our company
ChangeGroup is a leading provider of foreign exchange and financial services around the world, serving international travellers and corporate clients since 1992. In the nearly three decades that ChangeGroup has been in business, its focus on currency exchange and payment services in more than 100 locations in 37 cities worldwide has fuelled growth, and the company has continued expansion plans. Innovative and always looking to the future, ChangeGroup has also developed state-of-the-art ATM systems and payment technologies used in Europe, the US and Australia. We are proud to employ over 80 nationalities and are committed to donating 3% of our annual profits to charity.
Our Group
ChangeGroup has been family-owned since its inception and was originally backed by private equity firm 3i Plc. ChangeGroup is proud of its passionate team of customer-focused employees who provide a world-class personalised service to over 5 million customers every year. We have over 600 employees of 80 different nationalities who all contribute to making our company the strong, international and innovative business that it is.
Our Services
Our full range of premium products and services has been developed with international travellers and corporate customers in mind. We recognise that our customers need a range of services for their payment needs and that security, service quality, value and convenience are a priority. We offer a range of online services, such as International Payments, Online Travel Money and Local Cash with home delivery. Our branches offer currency exchange in over 90 currencies, instant refunds on Tax Free shopping, the ability to send and receive money worldwide in an instant with Western Union and to make a wide range of bill payments and bank deposits.
Corporate social responsibility
Corporate social responsibility is an integral part of our dynamic here at ChangeGroup. That's why we always play an active role in the communities we operate in, donating 3% of ChangeGroup's global profits to a range of charitable organisations. Our key CSR partners include the Tree Foundation, United World School and the Homeless Fund. We are proud to support a range of fundraising activities undertaken by our employees for a variety of local charities. Beyond supporting charities, we also contribute our expertise and knowledge to lead key organisations and be a force for good, such as YPO, ATMIA and the travel and tourism retail sector.
Our awards
We are very proud that our efforts to provide exemplary services to our clients and to the wider business community have been recognised by so many distinguished institutions. Most notably, ChangeGroup was awarded the prestigious Queens Award for Enterprise 2006 by Her Majesty Queen Elizabeth II. ChangeGroup has also been selected by the EU as one of the 500 most job-creating companies in the Union, as well as being placed on the respected Sunday Times Top Track 250 companies list, which includes some of the largest private mid-market growth companies in the UK.
Supporting retailers globally
ChangeGroup’s award-winning products and services play a key part in ensuring that retailers can attract and serve the highly important international shopper market. Our research has shown that of the millions of customers who exchange money with us every year, 80% of them spend most of it within 200 m of our branches. In doing so, we help to support retailers of all sizes to earn increased income each year with additional sales from global customers. Moreover, our instant Tax Free shopping refund service ensures that tourists are able to receive significant financial incentives to shop nearby and to allow them to spend their Tax Free shopping savings at local retailers.
Cash in demand globally
While there is no denying that technology has played a crucial role in changing and developing the ways in which businesses and consumers pay for goods and services, the demand for and use of cash remains at a high level internationally. Globally, almost half of all consumer transactions are still conducted in cash and most central banks are providing their local economies with more physical cash than ever before. In Europe, the total value of euro banknotes in circulation has increased dramatically in recent years. According to the European Central Bank, the value of euro banknotes in circulation increased from €221 billion in 2002 to €1,314 billion in 2020 and is expected to continue to rise.