Frequently asked questions about eSIM and SIM cards

What is the difference between eSIM and a traditional SIM card?

The difference between a traditional plastic SIM card and an eSIM is that a traditional SIM card is installed in your device, while an eSIM is a virtual chip that is already installed in your phone at the manufacturing stage. Electronic eSIM means that you do not need to install a separate plastic SIM card in your device.

Instant connection with eSIMs:

Easily activate your eSIM connection with a QR code. Installation is really easy: just scan the QR code and you're connected instantly!

Just click on the SIM card and you're ready to go:

Want a traditional SIM card? We will send it to you by post within a few working days. Read more about SIM card delivery.

Choose the option that suits your needs and enjoy seamless global connectivity!

• On which devices will SIM and eSIM work?

Your SIM card will work unlocked on all phones or tablets.

eSIM works on all of the following devices:

Apple : 

• iPhone 15/Plus/ Pro/Pro Max
• iPhone 14/Plus/ Pro/Pro Max
• iPhone 13/mini/Pro/Pro Max
• iPhone 12 /mini/ Pro / Pro Max
• iPhone 11/ Pro/Pro Max
• iPhone XS / XS Max
• iPhone XR
• iPhone SE (2020, 2021)
• iPad Air (3rd, 4th Generation)
• iPad Pro (1st to 5th Generation)
• iPad Mini (5th, 6th Generation)
• iPad (7th, 8th, 9th Generation)

Android:

• Google Pixel 2
• Google Pixel 3
• Google Pixel 3 XL
• Google Pixel 4
• Google Pixel 4 XL
• Google Pixel 4a
• Google Pixel 5
• Samsung Galaxy S23
• Samsung Galaxy S23+
• Samsung Galaxy S23 Ultra
• Samsung Galaxy S22
• Samsung Galaxy S22+
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S21
• Samsung Galaxy S21+
• Samsung Galaxy S21 Ultra
• Samsung Galaxy S20
• Samsung Galaxy S20+
• Samsung Galaxy S20 Ultra
• Samsung Galaxy Note 20 Ultra
• Samsung Galaxy Note 20
• Samsung Galaxy Note 20+
• Samsung Galaxy Note 20 FE
• Samsung Galaxy Note 20 Ultra
• Samsung Galaxy Note 20 Ultra 5G
• Samsung Galaxy Fold
• Samsung Galaxy Fold2 5G
• Samsung Galaxy Z Flip
• Microsoft Surface Pro
• Windows 10 PCs
• Huawei P40
• Huawei P40 Pro
• Lenovo Yoga 630
• Nuu Mobile X5
• HP Spectre Folio
• Gemini PDA
• Motorola Razr 2019
• Palm Palm

How do I activate my eSIM or SIM card data plan?

The eSIM is automatically activated after installation. Scan the QR code and follow the instructions.

The physical SIM card must be activated via the TravelSIM website. Read the instructions here.

How do I activate more data on my SIM card?

You can add data to your SIM card via the TravelSim website at any time. Read the instructions here.

Can I use the same eSIM on several devices?

An eSIM can only be connected to one device at a time. If you want to use the eSIM you have purchased on another device, you must first remove it from the other device.

How is a traditional SIM card delivered?

Your SIM card will be sent within 24 hours of TravelSim receiving your order. It will then be delivered within 2-10 days by post to your address. Read about delivery here.

Stay connected with TravelSim©

Travelsim© is provided by Top Connect OÜ, one of the world's leading providers of roaming services. Our products include affordable global mobile connectivity and management solutions for B2C, B2B and IoT connectivity.

Top Connect is a licensed MVNO (virtual network operator) providing sponsored roaming and e-profiling solutions to a variety of service providers. You can take advantage of our more than 350 roaming partners in over 210 countries worldwide.